For voice based customer support, we can automatically transcribe customers' speech to text, and use that transcription to automatically suggest relevant articles, and support paths to the agent  

Potential Applications: Voice based customer support, Cost Management, Quality Support

For products with complex customer support documentations, we can assist agents in finding the most relevant documentation, as well as guide them through the most optimal support path, thereby allowing agents to resolve customer queries faster and with better quality

Potential Applications: Optimal Customer Support, Quality Support